Isagenix Info and Updates

Find more information here on shipping delivery estimates, out-of-stock products, Customer Care wait times, and other COVID-19-related impacts.

Our top priority remains the safety of our Customers, Isagenix Independent Associates, staff, and global community. We are taking steps to provide continued service without interruption and to uphold our no-compromise quality commitment during these unprecedented times.

Collagen Elixir Updates

Current delay time frame: 10-14 business days from date of order (plus shipping time)

Current order processing information as of March 26, 2021:

  • All existing US Customer and Associate orders placed on or before March 15 have shipped.
  • New member orders are fulfilled as of March 17.
  • NFR Canada orders are fulfilled through March 19.
  • As these orders are processed, shipment tracking information will be sent to the email address we have on file for the order.

We know waiting for your Collagen Elixir order is hard and we’re here to help keep you informed! Rest assured, we’re doing all we can to reduce these delays and are working nonstop to process orders in the order in which they were received. We promise that these little bottles of amazing are worth the wait!

Meanwhile, check out these FAQs for answers to your questions.

Collagen Elixir FAQs

Product Updates

We are committed to doing our best to keep products available to you with little to no interruption during this unprecedented time but sometimes products are temporarily out of stock or discontinued.

View Out of Stock & Discontinued Product List

The Summer Cooler Program is in effect. Find out how it keeps heat-sensitive products safe!

Customer Care

Our team is here for you. Here's how to Contact Customer Care.

As of March 25, average customer service wait time is 10 minutes.

Shipping Updates

With increased online shopping, ongoing impacts of COVID-19, and possible inclement weather can result in longer shipping time frames. Consider placing orders as soon as possible!

We are working closely with our delivery partners to minimize any impact to you as much as possible. Waiting on a package? Visit your shipping confirmation email for the latest tracking information.

Event updates

We miss you and can’t wait until we can meet again. Visit for more information on events.

Now Virtual with New Dates!

Celebration 2021

July 30-31

Visit the events page for more details.

Technology updates

We’ll keep you updated with current technology upgrades and outages (because hey, those happen too.)

Isagenix World Headquarters

To follow recommendations of the Centers for Disease Control and local public health departments:

  • Tours of the Isagenix World Headquarters in Gilbert, Arizona, are unavailable until further notice.
  • Isagenix Order Pickup is closed until further notice. Learn more.